HALLOWEEN 2024 SHOPPING DATES:
IF YOU ARE PURCHASING FOR HALLOWEEN OCTOBER 31st 2024, WE RECOMMEND ORDERING
NO LATER THAN THE FOLLOWING DATES FOR THE BEST CHANCE OF RECEIVING YOUR PRODUCTS IN TIME;
USA / Canada / Southern hemisphere / Asia: (regular mail service) October 20th
USA / Canada / Southern hemisphere / Asia: (courier service) October 25th
Europe: (regular mail service) October 22nd
UK: (regular mail service) October 28th
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Expedited orders / Courier shipping:
We can use a courier to speed up the delivery of your order. We use DHL. If you would like this service you need to contact us soon after placing your order with us. Please quote the name on the order and your Nimba order number.
After you do that, this is what will happen…
- When your order is cast, packed and ready to ship we will send you a PayPal invoice for the courier cost minus the amount you have already paid for postage in your initial order.
- You will need to pay the additional courier cost as per the Paypal invoice ASAP.
- As soon as we receive your payment we will book the courier to collect your order at their next available opportunity. DHL delivery normal takes approx 3-5 days after collection. This process has always worked VERY well for us and our customers. We will NOT book the courier until the additional invoice is paid by you. An expedited order denotes the use of a courier for delivery, NOT pushing any specific order ahead of other orders that were received first. This would be unfair to other customers.
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Returns:
You can return your order to us and receive a refund. Orders must be returned with all contents unused and unopened. You will need to pay the return postage cost. Declared value on returns should be stated as “Zero” as they are being returned for a refund. Our returns address is on your initial emailed receipt, on our postage label, on the CN22 customs form and your orders packing slip.We will issue a refund after the returned goods are received by us. We will issue a full refund for all items returned unused and unopened. We do NOT refund the initial postage cost as this was already spent in good faith to send your order. We will refund monies to the original source of payment, no other options are available. Refunds can take 5-10 days to be processed by the “powers that be”.
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Delivery dates:
We cast all orders AFTER we receive them. During the Halloween period, order numbers increase substantially. We fill orders on a first come first served basis. We always try to get everyone their order by Halloween. Please, please, PLEASE order well in advance especially if your event is, itself, in advance of Halloween day! Your schedule and deadlines MUST be left to you to meet. Our job is to get as many customers as possible their orders as soon as we reasonably can. We do our best to get customers their orders for Halloween of course. In order to keep things simple we use October 31st as our target date. We can not calculate for parties and events scheduled on other days.We do not have ANY sway over postal systems in the UK or anywhere else in the world. We particularly have no way of influencing your countries Customs and import agencies. Such agencies are the people who ultimately clear orders to be passed onto customers. The length of time any given countries Import, Customs and Postal Services take is beyond our influence.
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How much are your products in Dollars, Euros etc?
To get an idea of what you are spending in US Dollars and Euros, select a currency from the drop down menu in the top right corner. For the most up to date exchange rates, use this great currency convertor which uses the most up to date rates available and conversion is quick, easy and free: xe.comOrder confirmation and tracking:ALL orders are handled automatically by our shops software. Each and every order has a receipt sent to the email you left with us. If you do not receive this please check your spam/trash folder, many customers email software will send emails to spam or trash thinking that they are unsolicited. If this is the case please make your email service “allow” all emails from Nimba Creations. If you have selected a tracked postal service your tracking number will be included in you order dispatch email. Again, these emails are ALWAYS sent automatically, make sure your email service is clear and ready for them! You can use your tracking number on The Royal Mails tracking site AND on most other countries postal tracking system as well! Cool huh?
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Do you ship internationally?
Yes we do – we have shipped our products all over the world to many satisfied customers!
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How much does it cost to ship to my country?
It depends on where you are and what you are buying – just go through the checkout process and the system will give you your shipping cost before you pay.
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What kind of paint should I use on your prosthetics?
Almost any type of theatrical make up (ie greasepaint, crème make up, cosmetics) will work beautifully.
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Can I use spirit gum to apply your prosthetics?
Yes you can – it isn’t as good as our prosthetic adhesive, but it will do the job.
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Do you have any tips or tricks that you can offer to help me apply the prosthetics?
Yes, hundreds – just watch our free videos!
Our customers buy our appliances for a vast array of projects, but they all have one thing in common; they want quality.
Artists using our products don’t want cheap, badly sculpted prosthetics cast in the far east, and they won’t settle for poorly designed appliances made on a kitchen counter.
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Why Gelatine?
1. Realism – Gelatine has fantastic flesh like qualities. In fact, as the user wears the appliance the gelatine warms to body temperature and becomes more pliable and flexible which allows it to move with the skin beautifully.
2. No Seams! – with a little patience and some of our gelatine blender, it is possible to melt away the seams of our prosthetics to make an invisible blend into the skin. A little skill and effort can yield amazing results.
3. Cost – if we cast our prosthetics in a material such as silicone or latex, each individual casting cost would be far higher. As gelatine is a re-useable material, any bad castings and excess material is melted down and recycled, meaning we get the maximum amount of castings for our outlay, so we can keep our retail prices low.
4. Cost! – we sell gelatine for you to use on your projects for the same reason we use it on ours; gelatine is a durable, recyclable material which means that not only does it give you great results, but you have no wastage! Bad castings and excess go right back into the pot to be melted down and used again, so you can use your gelatine without worrying about wasting precious material every time!
5. Flexibility – we know that our prosthetics are in the hands of creative artists. If you want to change a little something here or there on one of the prosthetics you have bought from us, it is as easy as warming a sculpting tool in hot water and re-sculpting to get exactly the effect you want! A great advantage for ‘on the fly’ make up effects on-set!