All of our UK orders are sent by first class recorded post. All international orders are sent by mail which is tracked within the UK. If you wish to use any other service, couriers etc., please contact us by email ( firstname.lastname@example.org ) so we can arrange priority services. Orders that have been sent by courier service or expedited shipping are not eligible for refund. All prosthetics are made in house and so we never run out of stock. Our appliances are made to order. This means that when we have taken payment for your items, we begin creating prosthetics specifically for you (orders which only contain bottled materials and uncast gelatine tend to ship almost immediately).
HALLOWEEN – As we approach Halloween we receive around 10 times more orders than other time of the year, and so items may take a little longer to ship. Please allow extra time for your order to arrive, and make sure you order well in advance for your Halloween Party.
CHRISTMAS – We close down over the Christmas and New Year period for a festive break and to re-organise our shop. All orders received during this time will be shipped as soon as possible once we get back into the workshop.
Returns Policy: We accept returns on our items provided they are in their original packaging up to one week after receipt of your order. Orders that have been sent by courier or expedited shipping at the customers request are not eligible for refund.
Order Cancellation: cancellations on orders can be actioned any time prior to shipping – just contact us via email to email@example.com
Expedited Handling/Shipping: Orders which are expedited at the customers request will incur a small additional charge for the order to be prioritised and shipped by the fastest possible service (these charges depend on size/weight of the complete order). We reserve the right to refuse refunds on orders that have been expedited, been given priority handling or otherwise been given special treatment in order to fit customers personal/professional deadlines. Please be aware that once your order has been passed to the delivery service, control of the delivery is out of our hands. Customers deadlines and schedules are not the responsibility of Nimba Creations.
When shipping outside the UK, orders will pass through customs both in England and the destination country; customs in each country will have their own laws and regulations and can occasionally cause delays even to packages sent by services guaranteed by couriers.
MORE QUESTIONS? TRY OUR FAQ SECTION, BUT IF YOU STILL NEED TO GET IN TOUCH THE BEST METHOD IS EMAIL, MAKING SURE TO INCLUDE YOUR ORDER NUMBER IF YOU HAVE ONE. BY EMAIL, WE CAN COLLECT THE INFORMATION YOU NEED AND SEND IT ON TO YOU QUICKLY:firstname.lastname@example.org